Help Center

PREPARED DEMO CONTENT

Shipping destinations:

• We ship within the United States.  If you wish to have your order shipped internationally please contact us directly at info@themella.com

Shipping times:

• Local orders take 7 business days to be delivered to you and we ship within 2 business days.
• Shipping time might vary depending on location, shipment method selected and other factors.

Shipping cost:

• For bulk order inquiries, please contact us directly at info@themella.com
• Orders will be charged for shipping depending on your chosen delivery method. Full price will be displayed at checkout. 

You can select your preferred payment method at checkout.

• We accept secure payments for both local & international customers via Credit Cards, Debit Cards & PayPal. 

Note that additional exchange fee may apply if your currency is other than US dollars.

Your 100% satisfaction is important for us. We offer a 30-days Return & Exchange Policy:

• If a product gets damaged or was faulty upon a delivery - we offer 100% refund.
• Timing: we have a 30-days Return & Exchange Policy, since the day item was received.
• To be eligible for a return, goods must be unopened, unused, undamaged and accompanied by proof of purchase.
• For returns, please email info@themella.com with the subject 'Returns' and include your order number, name and the reason for the return.
• Seller will provide the customer with instructions where to send returned goods. Customers are strongly recommended to get proof of postage when returning goods to avoid "lost packages" situations.
• Please note that customers are responsible for shipping costs of returned items.
• When returned item is received and inspected, customer receives a confirmation email, notifying about the status of the refund.
• If the refund is approved, then it will be processed and a credit will automatically be applied to customer's credit card or original payment method shortly after.

Simply add as many items as you wish to your shopping cart while browsing our store. Once you want to proceed with the order - do so by going to the cart and clicking "checkout". Follow the instructions by providing us with delivery information and select payment method the for goods - we will ship your package within 2 business days unless otherwise noted.

Our support team is always happy to guide you at any step!

The Mella Mobile App

The Mella Mobile App is compatible with 2.4G WiFi settings. Not compatible with 5G and the connection will not be successful. Having your smart phone connected to the right channel is the most important step when connecting your Mella. Here are some tips on this subject.

To adjust your settings for compatibility go to Settings > WiFi > Select 2.4G WiFi Option on your smart phone device.

If you do not see a 2.4G option please contact your internet provider and request that it is shown as an option.

Do not assume that the option that does not reference 5G is the 2.4G if you see two WiFi options

There is a way to check the channel that your network options represent from your computer. If you do not see a 2.4G option please call your internet service provider to request that option be revealed.
* From a PC - Settings/Network&Internet/click on the SSID
* From a MAC - Hold the alt/option button and click the WiFi icon in the top nav bar
* This will reveal the channel information 

Why isn't Mella 5G compatible? Simply put it is not a 5G device nor does the functionality of the mobile app require such large bandwidth to perform properly and quickly.

GREEN FLASHING LIGHT: During the set up process please have Mella turned OFF for the first two steps. Only turn Mella ON when you get to the Connect to WiFi step.  There is a 60 second window to input your WiFi password before Mella "times out".  An indication that Mella has "timed out" is the green flashing light starts to flash rapidly.  This does not mean you have failed.  It simply means that Mella must be turned OFF then back ON to try again.
* When the Green Flashing Light turns off completely it means your Mella is Connected.
* Much like your smart phone, Mella will remember a network that it has previously connected to. If Mella remembers the network there is no need to go through the set up process again.

Mella device must be in the ON position in order for the App to function.  If Mella device is turned OFF then the connection to WiFi is no longer connected. Turn Mella ON and OFF using the Mobile App

If there is an interruption in the WiFi connection Mella will default to OFF for safety reasons.  To reset your Mella simply turn the knob to off (hear the off click indicator) and then back on to restore WiFi connection.  There is no need to reconnect WiFi on your smart phone - Mella will "remember" the WiFi Network it was previously connected to.