Shipping & Return Policy


SHIPPING


Ships to U.S.A. within 2-3 days. Rates vary depending on location on average $15.00

RETURN POLICY

Last updated October 01, 2020

Thank you for your purchase. We hope you are happy with your purchase. However, if you are not completely satisfied with your purchase for any reason, you may return it to us for a full refund or an exchange. Please see below for more information on our return policy.

RETURNS

All returns must be postmarked within fourteen (14) days of the purchase date. All returned items must be in new and unused condition, with all original tags and labels attached.

RETURN PROCESS

To return an item, please email customer service at help@themella.com to obtain a Return Merchandise Authorization (RMA) number. After receiving a RMA number, place the item securely in its original packaging and Item and Packaging, and mail your return to the following address:

The Mella, LLC C/O ShipCalm

Attn: Returns

RMA #

2882 Whiptail Loop E

Suite 150

Carlsbad, CA 92010

United States

Please note, you will be responsible for all return shipping charges. We strongly recommend that you use a trackable method to mail your return.

REFUNDS

After receiving your return and inspecting the condition of your item, we will process your return or exchange. Please allow at least thirty (30) days from the receipt of your item to process your return or exchange.

EXCEPTIONS

For defective or damaged products, please contact us at the customer service number below to arrange a refund or exchange.

Please Note

● A $25.00 restocking fee will be charged for all returns.

● Sale items are FINAL SALE and cannot be returned.

● Manufacturing Defect will receive a full refund including shipping.

● Device not operating will receive a full refund including shipping.

● Sent the wrong color will receive an exchange including shipping.

QUESTIONS

If you have any questions concerning our return policy, please contact us at:

help@themella.com