Shipping & Return Policy


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Last updated October 01, 2020

Thank you for your purchase. We hope you are happy with your purchase. However, if you are not completely satisfied with your purchase for any reason, you may return and you may qualify for a full refund or an exchange. Please see below for more information on our return policy and how to qualify for a refund or exchange.


All returns must be postmarked within fourteen (14) days of the purchase date. All returned items must be in new and unused condition, with all original tags and labels attached.


To return an item, please email customer service at to obtain a Return Merchandise Authorization (RMA) number. After receiving a RMA number, place the item securely in its original packaging and Item and Packaging, and mail your return to the following address:

The Mella, LLC 

Attn: Returns


4112 7th PL NW

Tulalip, WA 98271

United States

Please note, you will be responsible for all return shipping charges. We strongly recommend that you use a trackable method to mail your return.


After receiving your return and inspecting the condition of your item, we will process your return or exchange. Please allow at least thirty (30) days from the receipt of your item to process your return or exchange.


For defective or damaged products, please contact us at the customer service number below to arrange a refund or exchange.

Please Note

● A $25.00 restocking fee will be charged for all returns.

● Sale items are FINAL SALE and cannot be returned.

● Manufacturing Defect will receive a full refund including shipping.

● Device not operating will receive a full refund including shipping.

● Sent the wrong color will receive an exchange including shipping.

No refunds offered for customer assumptions and misunderstandings such as but not limited to materials, sizing/compatibility issues, etc. Please take a moment to be fully informed by reading the product description. If you're unsure or have questions please feel free to reach out prior to purchase to avoid disappointment.

Device not operating exception: If the device not operating issue can be solved by reasonable solutions offered a full refund may not be due. The consumer may chose to not accept reasonable solutions offered. In this case the unit must be returned first to determine if any refund is due. If the unit is returned in good order and the consumer chose not to accept reasonable solutions, then consumer may or may not qualify for up to 50% of retail value paid. This is determined on a case by case basis. 


If you have any questions concerning our return policy, please contact us at: