Shipping & Return Policy


SHIPPING


Ships to U.S.A. within 2-3 days. Rates vary depending on location on average $15.00

RETURN POLICY

Last updated October 01, 2020

Thank you for your purchase. We hope you are happy with your purchase. However, if you are not completely satisfied with your purchase for any reason, you may return and you may qualify for a full refund or an exchange. Please see below for more information on our return policy and how to qualify for a refund or exchange.

RETURNS

All returns must be postmarked within fourteen (14) days of the purchase date. All returned items must be in new and unused condition, with all original tags and labels attached.

RETURN PROCESS

To return an item, please email customer service at help@themella.com to obtain a Return Merchandise Authorization (RMA) number. After receiving a RMA number, place the item securely in its original packaging and Item and Packaging, and mail your return to the following address:

The Mella, LLC 

Attn: Returns

RMA #

4112 7th PL NW

Tulalip, WA 98271

United States

Please note, you will be responsible for all return shipping charges. We strongly recommend that you use a trackable method to mail your return.

REFUNDS

After receiving your return and inspecting the condition of your item, we will process your return or exchange. Please allow at least thirty (30) days from the receipt of your item to process your return or exchange.

EXCEPTIONS

For defective or damaged products, please contact us at the customer service number below to arrange a refund or exchange.

Please Note

● A $25.00 restocking fee will be charged for all returns.

● Sale items are FINAL SALE and cannot be returned.

● Manufacturing Defect will receive a full refund including shipping.

● Device not operating will receive a full refund including shipping.

● Sent the wrong color will receive an exchange including shipping.

No refunds offered for customer assumptions and misunderstandings such as but not limited to materials, compatibility issues, etc. Please take a moment to be fully informed by reading the product description. If you're unsure or have questions please feel free to reach out prior to purchase to avoid disappointment.

QUESTIONS

If you have any questions concerning our return policy, please contact us at:

help@themella.com